Ordering
I’ve just ordered an item of furniture. What happens next?
Once you have placed your order, you will receive an automated order confirmation email detailing the products you have ordered and relevant lead times etc.
If the item you have ordered is in stock then a member of the team will send on a further email (usually within 24 hours), explaining the next steps. If you have opted for home delivery, a member of the team will usually contact you by telephone to arrange a suitable day.
If the item you have chosen is not in stock, you will receive a confirmation email from us to confirm the lead time. We will then notify you once your item(s) has arrived to arrange delivery or collection.
Please ensure there will be a person aged 18 or over to accept delivery. If we have attempted delivery and no one was available, any other attempt will be charged at our standard delivery rate.
We will endeavor to deliver to the room of your choice if there is adequate access and space. We encourage you to measure your doorways and room to make sure your furniture will fit. Unfortunately, we cannot deliver to the room of your choice if we feel it poses a health and safety risk.
What payment methods are available?
We accept Visa, Mastercard, EZ Living Interiors gift vouchers and most other major credit/debit cards. We currently don’t accept payment online via cash or
cheque. We also offer finance options via Humm and Klarna.
Can I apply for finance online?
Yes, you can apply for interest free finance using Humm or Klarna. Simply add the products you would like to buy to your shopping cart, go to the checkout and select the relevant finance option. Please note Klarna is only
available for orders up to €1000. Find out more about our finance options with Humm and Klarna.
Can I place my order over the phone?
Yes you can call our online sales team on 08187766788 or get in contact with your nearest store here. Your security is important to us so payments for telephone orders are always taken via a secure payment link sent by text or by email.
Can I reserve out of stock items?
You can place an order on out-of-stock items and we will deliver it to you when it is back in stock.
Can I order from EZ Living Interiors online and then collect from my local store?
Yes, click and collect is available in some of our stores. You can select your preferred pick up location when you order online. Find out more here.
How do I apply a discount code?
You will be asked to add your discount code at the checkout. Go to your basket and before you click ‘Place order’, enter the promo code in the space provided and click ‘apply’. This will deduct the discount amount from your order total.
Will I get an order confirmation?
Yes. Shortly after placing your order you’ll receive an order confirmation email containing the details of your order.
Please check your junk folder if it is not in your regular inbox.
Can I make changes to my order?
You can only make changes to your order up until you confirm your order in the checkout process. If you need to make a change after this, call Customer Services on 0818 776688. Please note any changes made after your confirmed order may result in the order taking longer for delivery.
What are the Terms & Conditions of my online order?
To view the terms and conditions please click here.
It is your responsibility to make sure you have read and understood these conditions of sale before making your purchase.
I've placed an order for a click & collect item but have changed my mind about where I want to collect it from.
Call our Customer Service team on 0818 776688 and they will advise. Click here for alternative ways to contact us.
Why can't I click & collect all items?
Some items are too heavy and/or large for click & collect and pose a health and safety risk to customers and staff.
I will not be able to collect my order within 7 days but do want to collect it.
Call the store you are collecting from to extend the holding time for your order. Find contact information for stores here.
Should I consider measurements before purchasing my furniture?
It is important to measure your space correctly. We recommend measuring your entrance, route and space that it will occupy before ordering.