You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site ezlivinginteriors.com This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. It assists us in providing the best possible service to you for our respective commitments and responsibilities to one another to be clearly defined at the point of sale. These commitments are set out below and we request that you read them.

"Conditions" means these terms and conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Users" means the users of the Website collectively.

Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery times and after-sales service. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Images are for illustration purposes only.

The order process is as follows:
You place the order for your products on the Website by pressing the purchase button at the end of the checkout process. We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from EZ Living. As your product is shipped from our warehouse we will send you a despatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
• The contract will be concluded in English.

In the event of any of the above 5 points occurring we will contact you at the earliest possible opportunity.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges as set out in the delivery section of this Website. Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account upon order. All goods must be paid for in full before delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

In the unlikely instance that we notice a pricing error, we will contact you as soon as possible. We will offer you the option of cancelling your order or re-confirming it at the correct price.

If we cannot contact you via the details that you have supplied, we will consider the order as cancelled, a refund will be processed and we will confirm this by email.

Once processed, cancelled orders will receive a refund within 14 days.

If you need to make changes to your order prior to delivery, please contact us as soon as possible by email at info@ezlivinginteriors.com or by telephone on 0818 776 688.

If an item has been specially ordered or made to order for you, it cannot be cancelled once production has commenced. Special orders and made-to-order items are exempt from the 14-day cooling-off period and cannot be cancelled or returned unless faulty.

For standard online purchases, your statutory rights under the applicable cooling-off period remain unaffected.

Any agreed refunds will be processed using the original payment method where possible.

It is your responsibility to advise us of any delivery access issues at the time of ordering. This should be provided during checkout or in writing to info@ezlivinginteriors.com quoting your order number and billing address.

Safe access to the room of choice must be ensured. Any costs arising from access issues (including door or window removal) are the responsibility of the customer. Delivery is to front door only..

Delivery times and dates are estimates only. In most areas, customers will receive a text message the day prior to delivery with an estimated 3-hour delivery window.

We operate an “all day” delivery policy. Delivery operates between 7am and 5pm. In some areas, a 3-hour delivery window may not be available, and customers will be advised at the time of booking.

Delays may occur due to traffic, breakdowns, weather or other circumstances beyond our control.

If delivery cannot be completed due to access issues or missed appointments, the goods remain the responsibility of the customer and further delivery attempts may incur additional charges.

To reschedule or cancel delivery, please contact us as soon as possible.

Cancellation or rescheduling must be made at least 5 days prior to delivery. Deliveries cannot be changed within 5 days as routes and vehicles are planned in advance.

Placement of furniture in rooms is offered, but EZ Living accepts no liability for any damage that may occur during manoeuvring inside the property.

Some items are delivered flat-pack for self-assembly.

Dining tables qualify for free assembly where applicable.

Original packaging must be retained in case a return is required.

You have a 14-day cooling-off period from the date you receive your goods.

You may cancel your order during this period without giving a reason, subject to return costs.

Specially ordered or made-to-order items are excluded unless faulty.

We're committed to selling great value, high-quality furniture and accessories. We hope you'll enjoy our products, but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought for various reasons. We're happy to exchange your purchase (under the conditions of our returns policy below) as long as it’s in its original packaging. This option is available for 14 days after delivery. However, any faults with the item need to be reported to us within 24 hours of your delivery or collection date. Mattresses cannot be returned if unsealed, due to hygiene reasons.

If you prefer, we can arrange to collect the items for you. A €49 collection fee will be chargeable for this service.

1. Made to order furniture can not be returned under the 14 day cooling off period
2. To receive a refund you must take care of the goods. If you fail to do so we reserve the right to refuse the refund or deduct a charge based on the condition of the goods. It is not possible to refund made-to-order items unless you cancel them in accordance with your rights or they are faulty/not as described. Your statutory rights are not affected.
3. Your refund will be processed as soon as possible and, in any event, within no more than 14 days of the day you have given us notice of cancellation or returned items.
4. Until the goods are returned to us, you are responsible for them including if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
5. We will make a refund using the same method of payment originally used by you to pay for your purchase.
6. If goods are delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
7. Goods must be returned in their original packaging and be in a saleable condition.

Purchases completed in store have a different returns and cancellation procedure. Please check with your local store for more information.

Faulty or Damaged Items – What Do I Do?

If you believe there is a fault or issue with any item you have received, please let us know as soon as possible after becoming aware of the problem. We recommend checking your entire delivery carefully once it arrives.

To report an issue, contact our Customer Care team by email at customercare@ezlivinginteriors.com or call us on 0818 776688. Please include the following details when you get in touch:

• Your order number.
• A brief description of the issue.
• Any relevant photos or videos clearly showing the problem.

Our dedicated Customer Care team will respond within three working days to discuss a suitable resolution with you.

Item Not as Described - What Do I Do?

We aim to ensure that all items are accurately described and meet your expectations. However, if you receive an item that you believe differs from the description provided at the time of purchase, here is what to do.

To report an issue, contact our Customer Care team by email at customercare@ezlivinginteriors.com or call us on 0818 776688. Please include the following details when you get in touch:

• Your order number.
• A description of the concern and how it differs from the product description.
• Any relevant photos or videos clearly showing the differences.

Our dedicated Customer Care team will respond within three working days to discuss a suitable resolution with you. Please contact us as soon as possible with your concerns.

Points of note.

• Colour and texture variations are normal in natural materials (wood, leather, stone, etc.) and do not qualify as defects.
• Custom or made-to-order items are non-refundable unless defective

Your purchase is warranted to be free of defects in material and workmanship under normal use for a period of one year from the date the goods were received. In the unlikely event that you feel you have an issue with the product, please contact our Customer Service department where they will do everything possible to quickly resolve any issues you may have.

EZ Living may share customer information with carefully selected third-party partners where necessary to process and fulfil orders, improve our services, and provide a more personalised shopping experience. This may include sharing data with service providers who support marketing communications and customer relationship management. These partners are required to handle your data securely and only for the purposes specified by EZ Living Interiors, and are not permitted to disclose it to other third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, store delivery addresses if the address book is used, and save your details if you select the ‘Remember Me’ option. They are also used as part of the login process and to support site functionality and user experience. Cookies may also be used to support relevant marketing and advertising. You can disable cookies within your browser settings (typically under ‘Tools | Internet Options | Privacy’), though this may affect how the website functions.

Any data given by the customer is used only to process orders. Credit card details are not stored online, so no unauthorised person can gain access to them.

Company name: Right Price Carpets & Furniture Centre (Cork) Limited

Registration number: 130804